Privacy Policy

1. Introduction

Welcome to DCDH Estate ("we," "us," "our," or "Company"). We are committed to protecting your privacy and ensuring you have a positive experience on our website and mobile application (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://dcdhestate.com and use our services.

1.1 Google Sign-In & Authentication

DCDH Estate uses Google Sign-In to provide secure, reliable user authentication. By using Google Sign-In, we eliminate the need for you to create and remember separate passwords for our platform. This OAuth 2.0-based authentication is industry-standard and helps protect your account security.

Please read this privacy policy carefully. By accessing and using DCDH Estate, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site and/or Service includes:

2.1 Google Sign-In Authentication Data (OAuth)

When you choose to sign up or log in via Google Sign-In, we collect and receive the following information from your Google Account:

• Full Name: Your first and last name as registered in your Google Account.
• Email Address: Your primary email address associated with your Google Account.
• Google Account ID (UID): A unique identifier provided by Google to verify your identity and link your account across sessions.
• Profile Image URL: A link to your Google Account profile picture (if you have one set; this is optional).

Important: We do NOT store or access your Google password. Authentication is handled securely by Google's OAuth 2.0 servers.

2.2 Truecaller Authentication Data (Optional)

As an alternative authentication method, we offer Truecaller OAuth sign-in. When you choose this option, Truecaller provides:

• Full Name: Your verified name from your Truecaller profile.
• Phone Number: Your verified phone number registered with Truecaller.
• Email Address: Your email address associated with Truecaller (if available).
• Truecaller ID: A unique identifier to authenticate your account.

Truecaller provides verified identity information, which adds an extra layer of security to your DCDH Estate account.

2.3 Personal Information You Voluntarily Provide

• Profile Information: User role (Agent, Owner, or Seeker), profile details, bio, and account preferences.
• Property Information: Details about properties you list, including descriptions, images, location data, and pricing.
• Communication Data: Messages, inquiries, and other communications between users on the platform.
• Contact Form Data: Name, email, phone number, and message content submitted through contact forms.
• Verification Documents: For agents and property owners, optional identification documents for profile verification.

2.4 Automatically Collected Information

• Device Information: Operating system, browser type, device type, IP address, and unique device identifiers.
• Usage Data: Pages visited, time spent on pages, features used, search queries, and interactions with the Service.
• Location Data: Approximate location based on IP address; precise location only if you grant permission on mobile devices.
• Cookies & Similar Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your experience.

2.5 Third-Party Data

• OAuth Providers: Google and Truecaller provide verified identity information and contact details as outlined above.
• Analytics Providers: Third-party analytics services may collect anonymized usage statistics to help us improve the Service.

3. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we use information collected about you via the Service to:

3.1 OAuth Authentication Data Usage

The data collected through Google Sign-In and Truecaller is used for:

• Creating and authenticating your user account securely.
• Verifying your identity during login sessions.
• Displaying your profile name and picture across the platform (if you have set one).
• Enabling personalized features based on your account role (Agent, Owner, Seeker).
• Sending you account-related notifications and service updates.

3.2 General Service Purposes

• Process transactions and fulfill requests for services.
• Match property seekers with listings and agents with clients.
• Respond to your inquiries, questions, and customer support requests.
• Monitor and analyze usage trends, engagement, and activities to improve the Service.
• Personalize and improve your experience on the platform.
• Enforce our terms and other agreements; detect, prevent, and address fraud, security, or technical issues.
• Send promotional and marketing communications (with your consent).
• Comply with legal obligations and protect our legal rights.
• Generate aggregate, de-identified data for research and analytics purposes.

4. OAuth Authentication & Third-Party Services

DCDH Estate uses OAuth 2.0 provided by Google and Truecaller to authenticate users securely and safely. This means:

4.1 How OAuth Works

• When you choose to sign in with Google or Truecaller, you are authorizing DCDH Estate to access specific information from your account.
• We do NOT store or have access to your passwords. Authentication is handled securely by Google's and Truecaller's OAuth servers.
• You can revoke our access at any time through your Google Account settings or Truecaller app settings, which will prevent us from accessing your account.
• Information shared via OAuth is subject to both our Privacy Policy and the respective third-party's privacy terms.

4.2 Data Scope & Permissions

When you sign in via Google or Truecaller, you will see a consent screen showing exactly what data we are requesting access to. We ONLY request the minimum data necessary for authentication:

• Your full name
• Your email address
• Your account identifier (UID)
• Your profile picture (optional, if you have one set)

We do NOT request access to your contacts, calendar, drive, location history, or any other sensitive data.

4.3 Third-Party Privacy Policies

The data provided by Google and Truecaller is governed by their respective privacy policies:

• Google Privacy Policy
• Truecaller Privacy Policy

We recommend reviewing these policies to understand how Google and Truecaller handle your data.

5. Disclosure of Your Information

We may share your information in the following circumstances:

• Service Providers: Vendors, consultants, and service providers who assist us in operating the Service (e.g., hosting providers, analytics services). These service providers are contractually bound to keep your data confidential.
• User Interactions: Your profile information and property listings may be visible to other users as part of the normal operation of the Service (for example, agents viewing seeker profiles or property inquiries).
• Legal Requirements: When required by law, court order, or governmental authority, we may disclose information to comply with legal obligations.
• Security & Fraud Prevention: To protect against fraud, security threats, or protect our legal rights and the rights of other users.
• Business Transfer: In the event of merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. You will be notified of any such change.
• Aggregated Data: We may share de-identified, anonymized data with partners and analytics providers. This data cannot identify you personally.
• Your Consent: With your explicit permission for purposes not listed above.

5.1 Important: Data NOT Sold

DCDH Estate does NOT sell, rent, lease, or share your personal information (including OAuth data such as name, email, and UID) to third parties for marketing, advertising, or any other commercial purposes. We will never monetize your personal data through sales or unauthorized sharing.

6. Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, and destruction. These measures include:

• SSL/TLS encryption for data transmitted over the internet.
• Secure password hashing and storage protocols.
• Regular security audits and vulnerability assessments.
• Restricted access to personal information on a need-to-know basis.
• Compliance with industry-standard data protection practices.

Note: While we strive to protect your personal information, no security system is impenetrable. We cannot guarantee absolute security of your information.

7. Data Retention

We retain your personal information only for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. Retention periods are determined by:

• Active Accounts: While your account is active, we retain all personal information to deliver our services.
• Legal & Regulatory Requirements: We may retain data longer if required by law, regulation, or legal process.
• Legitimate Business Needs: Such as fraud prevention, security, dispute resolution, and historical record-keeping (typically up to 7 years for financial/tax records).

7.1 After Account Deletion

When you request account deletion, your personal data will be permanently removed from our active systems within 30 days. However, some anonymized or aggregated data may be retained for analytics and platform improvements. Legal obligations may require us to retain certain records for a longer period.

8. Your Privacy Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: You can request a copy of your personal information we hold at any time.
• Right to Correction: You can update, correct, or modify your profile information directly through your account dashboard.
• Right to Deletion (Right to be Forgotten): You can request deletion of your account and associated personal information. Your data will be permanently deleted from our systems within 30 days, subject to legal retention requirements.
• Right to Opt-Out: You can opt out of promotional emails and marketing communications by clicking the unsubscribe link in any email or by contacting us.
• Right to Data Portability: You can request your personal data in a portable, machine-readable format (e.g., CSV, JSON).
• Cookie Management: You can control cookies through your browser settings or opt out of third-party tracking services.
• OAuth Revocation: You can disconnect DCDH Estate from your Google or Truecaller account at any time through your account settings with those services.

8.1 How to Exercise Your Rights

To request account deletion, data access, or to exercise any of your privacy rights, please contact us at:

We will respond to all data subject requests within 15 business days. We may ask you to verify your identity before processing your request for security purposes.

8.2 Account Deletion Process

When you request account deletion:

• Your account will be immediately deactivated and inaccessible.
• Your personal data (name, email, OAuth UID, etc.) will be permanently deleted from our active databases within 30 days.
• Your listings and communications may be anonymized to maintain platform integrity and historical records.
• Some data may be retained for legal compliance, tax purposes, or fraud prevention for up to 7 years, but it will be encrypted and segregated from your account.

9. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, remember your preferences, analyze Service usage, and provide personalized content. This data helps us understand how users interact with our platform and allows us to improve functionality.

9.1 Types of Cookies We Use

• Essential Cookies: Required for authentication and core platform functionality (e.g., session management, security).
• Functional Cookies: Remember your preferences (e.g., language, theme, search filters).
• Analytics Cookies: Help us understand usage patterns and improve the Service (collected via analytics providers).
• Marketing Cookies: Used to deliver personalized content and measure advertising effectiveness (used only with your consent).

9.2 Managing Your Cookie Preferences

You can control cookies through:

• Browser Settings: Most browsers (Chrome, Firefox, Safari, Edge) allow you to refuse cookies or alert you when cookies are being set.
• Opt-Out Tools: You may opt out of tracking by third-party analytics services.
• Cookie Consent: When you first visit our site, you may be presented with a cookie consent banner allowing you to choose your preferences.

Note: Disabling essential cookies may limit your ability to use certain features of the Service, such as logging in or maintaining your session.

10. Children's Privacy

The Service is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information and terminate the child's account. If you believe we have inadvertently collected information from a child, please contact us immediately.

11. International Data Transfers

Your personal information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country. By using the Service, you consent to the transfer of your information to countries outside of your country of residence, which may have different data protection rules.

12. Third-Party Links & Content

The Service may contain links to third-party websites and services. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any third-party services before providing your information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. We will notify you of material changes by updating the "Last Updated" date and, where appropriate, by sending you a notification. Your continued use of the Service following any changes constitutes your acceptance of the updated Privacy Policy.

14. Contact Us & Support

If you have questions, concerns, requests, or complaints regarding this Privacy Policy, your personal information, OAuth data, or our privacy practices, please contact our support team:

14.1 What to Include in Your Request

When contacting us, please include:

• Your full name and email address associated with your account.
• A clear description of your request (e.g., data access, deletion, correction, privacy concern).
• Any relevant account details or transaction IDs.

We will verify your identity before processing any sensitive requests to protect your account security.

15. Acknowledgment & Acceptance

By using DCDH Estate, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree with our privacy practices, please do not use the Service.